Refunds & Returns
Can I return something
We’ll be happy to replace or refund anything unopened and unwanted within 3 days of receiving your purchase! We’re sorry to say that for hygiene reasons, we’re not able to accept any item that has been opened.
What about returning from outside of the Lagos/Nigeria?
If there’s an issue with your order, please contact us and we’ll be able to advise you on the best way to get it resolved.
Phone: 09134101811
Email: naijavape@gmail.com
How do I return something?
To make a return, we recommend you come by the shop - this is just so that if anything happens (which is rare), it can be checked up.
If by any means you cannot physically come to the shop ,We encourage you to double check that your return is packed securely and the address is clear and visible on the outside of the parcel. Please also include your name, order number, and the reason why you are returning your product on a note and pop that in the return parcel. This’ll mean we’ll be able to handle your return as efficiently as possible. Delivery fee may be applied .
Phone: 09134101811
Email: naijavape@gmail.com
Our returns address is:
Vape Ng
26B AWUDU EKPEKHA BOULEVARD,
OFF ADAMIRALTY WAY,
LEKKI PHASE 1, LEKKI ,
LAGOS STATE.
NIGERIA.
Can I return a faulty item?
You certainly can, as long as it’s within the 24 hours warranty period!
NOTE: with the exception of Disposable , E-liquid, Coil head / Cartridge .
However, just in case the fault can be identified without having to send anything back, we’d suggest getting in touch . We’ll then do our best to identify any faults and suggest possible fixes.
If it’s returned and a fault is found, we’ll replace or refund your item for you. If it turns out your returned item isn’t faulty, we’ll explain what’s happened and return your item to you free of charge.
Phone: 09134101811
Email: naijavape@gmail.com
What if I’ve received an incorrect item?
If you could please get in touch with a picture of anything incorrect and of your receipt, ensuring that it's showing the 'picker and packer' details on the top-right, we’ll aim to get back to you with a resolution as soon as possible .