Age Verification

Why Do We Need To Verify Your Age

Simply put, because it's the law! Since 2015 it has been illegal to sell vape products to anybody under the age of 18, so we must ensure that all customers are age checked. In store this is easy to handle as the staff can check for ID , which everyone is used to with tobacco and alcohol, but when you shop online we can't see your face so we have to conduct a digital age verification on every new customer.

 

How Does Digital Age Verification Work?

When you make your first order on Vape Ng, we will check your details (name, date of birth) using a third party digital age verification provider .

Once we have verified your age we will flag your member account as Age Verified and you will not have to go through the process again. The only exception is when you change any of your personal details, where we will conduct another check to ensure the security of your account.

 

What Happens If My Age Can't Be Verified Automatically?

If we are unable to verify you automatically we do have a backup option for you. We will ask you to show us your official ID so we can verify you are over 18, in the same way you may be asked to show ID at a supermarket or bar.

 

Why is Age Verification Important?

Vaping is not intended for non-smokers or children. We do not want people who don't smoke to start using nicotine - that's not why vaping exists. Vaping is intended solely for adult smokers looking to switch away from combustible tobacco, to a hugely reduced risk alternative - which Public Health England state is 95% less harmful than smoking and also for recreational purposes.

It is also the right thing to do.

 

Does Age Verification Cost Me Anything?

No, age verification does not cost the customer anything, it is solely our responsibility as a retailer .